Since your Tk20 username and temporary password will be emailed to you directly from Tk20, frequently check your Spam or Junk folder. Accounts are normally activated 24 hours after purchasing an account.
Tk20 will offer refunds for student subscriptions per the following policy:
- For accounts completely unused within 30 days of purchase: Full refund.
- For accounts unused between 31 days and 6 months of purchase: 50% refund.
- No Refunds will be issued after six months of purchase under any condition.
If you feel that you are eligible for a refund, please send an email to Tk20support@asu.edu to discuss the situation. We can contact Tk20 directly and initiate the refund process.